Skip to end of metadata
Go to start of metadata

Agent pool applications

This configuration documentation is for functionality provided by app_agent_pool.

Overview

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

agents.conf

global

Unused, but reserved.

agent-id

Configure an agent for the pool.

Configuration Option Reference

Option Name

Type

Default Value

Regular Expression

Description

ackcall

Boolean

no

false

Enable to require the agent to acknowledge a call.

acceptdtmf

String

#

false

DTMF key sequence the agent uses to acknowledge a call.

autologoff

Unsigned Integer

0

false

Time the agent has to acknowledge a call before being logged off.

wrapuptime

Unsigned Integer

0

false

Minimum time the agent has between calls.

musiconhold

String

default

false

Music on hold class the agent listens to between calls.

recordagentcalls

Boolean

no

false

Enable to automatically record calls the agent takes.

custom_beep

String

beep

false

Sound file played to alert the agent when a call is present.

fullname

String

 

false

A friendly name for the agent used in log messages.

Configuration Option Descriptions

ackcall

Enable to require the agent to give a DTMF acknowledgement when the agent receives a call.

Note

Icon

The option is overridden by AGENTACKCALL on agent login.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

acceptdtmf

Note

Icon

The option is overridden by AGENTACCEPTDTMF on agent login.

Note

Icon

The option is ignored unless the ackcall option is enabled.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

autologoff

Set how many seconds a call for the agent has to wait for the agent to acknowledge the call before the agent is automatically logged off. If set to zero then the call will wait forever for the agent to acknowledge.

Note

Icon

The option is overridden by AGENTAUTOLOGOFF on agent login.

Note

Icon

The option is ignored unless the ackcall option is enabled.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

wrapuptime

Set the minimum amount of time in milliseconds after disconnecting a call before the agent can receive a new call.

Note

Icon

The option is overridden by AGENTWRAPUPTIME on agent login.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

musiconhold

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

recordagentcalls

Enable recording calls the agent takes automatically by invoking the automixmon DTMF feature when the agent connects to a caller. See features.conf.sample for information about the automixmon feature.

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

custom_beep

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

fullname

Note

Icon

Option changes take effect on agent login or after an agent disconnects from a call.

Import Version

This documentation was imported from Asterisk Version GIT-13-e61e436

  • No labels