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Agents

Synopsis

Response event in a series to the Agents AMI action containing information about a defined agent.

Description

The channel snapshot is present if the Status value is AGENT_IDLE or AGENT_ONCALL.

Syntax

Event: Agents
Agent: <value>
Name: <value>
Status: <value>
TalkingToChan: <value>
CallStarted: <value>
LoggedInTime: <value>
Channel: <value>
ChannelState: <value>
ChannelStateDesc: <value>
CallerIDNum: <value>
CallerIDName: <value>
ConnectedLineNum: <value>
ConnectedLineName: <value>
Language: <value>
AccountCode: <value>
Context: <value>
Exten: <value>
Priority: <value>
Uniqueid: <value>
Linkedid: <value>
ActionID: <value>
Arguments
  • Agent - Agent ID of the agent.
  • Name - User friendly name of the agent.
  • Status - Current status of the agent.
    The valid values are:
    • AGENT_LOGGEDOFF
    • AGENT_IDLE
    • AGENT_ONCALL
  • TalkingToChan - BRIDGEPEER value on agent channel.
    Present if Status value is AGENT_ONCALL.
  • CallStarted - Epoche time when the agent started talking with the caller.
    Present if Status value is AGENT_ONCALL.
  • LoggedInTime - Epoche time when the agent logged in.
    Present if Status value is AGENT_IDLE or AGENT_ONCALL.
  • Channel
  • ChannelState - A numeric code for the channel's current state, related to ChannelStateDesc
  • ChannelStateDesc
    • Down
    • Rsrvd
    • OffHook
    • Dialing
    • Ring
    • Ringing
    • Up
    • Busy
    • Dialing Offhook
    • Pre-ring
    • Unknown
  • CallerIDNum
  • CallerIDName
  • ConnectedLineNum
  • ConnectedLineName
  • Language
  • AccountCode
  • Context
  • Exten
  • Priority
  • Uniqueid
  • Linkedid - Uniqueid of the oldest channel associated with this channel.
  • ActionID - ActionID for this transaction. Will be returned.

Class

AGENT

See Also

Import Version

This documentation was imported from Asterisk Version GIT-15-7d9f085cb8

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