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app_agent_pool: Agent pool applications

This configuration documentation is for functionality provided by app_agent_pool.

Overview

Note

Option changes take effect on agent login or after an agent disconnects from a call.

Configuration File: agents.conf

[global]: Unused, but reserved.

[agent-id]: Configure an agent for the pool.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

Configuration Option Reference

Option Name Type Default Value Regular Expression Description
acceptdtmf String # false DTMF key sequence the agent uses to acknowledge a call.
ackcall Boolean no false Enable to require the agent to acknowledge a call.
autologoff Unsigned Integer 0 false Time the agent has to acknowledge a call before being logged off.
custom_beep String beep false Sound file played to alert the agent when a call is present.
fullname String false A friendly name for the agent used in log messages.
musiconhold String default false Music on hold class the agent listens to between calls.
recordagentcalls Boolean no false Enable to automatically record calls the agent takes.
wrapuptime Unsigned Integer 0 false Minimum time the agent has between calls.

Configuration Option Descriptions

acceptdtmf

Note

The option is overridden by AGENTACCEPTDTMF on agent login.

Note

The option is ignored unless the ackcall option is enabled.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

ackcall

Enable to require the agent to give a DTMF acknowledgement when the agent receives a call.

Note

The option is overridden by AGENTACKCALL on agent login.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

autologoff

Set how many seconds a call for the agent has to wait for the agent to acknowledge the call before the agent is automatically logged off. If set to zero then the call will wait forever for the agent to acknowledge.

Note

The option is overridden by AGENTAUTOLOGOFF on agent login.

Note

The option is ignored unless the ackcall option is enabled.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

custom_beep

Note

Option changes take effect on agent login or after an agent disconnects from a call.

fullname

Note

Option changes take effect on agent login or after an agent disconnects from a call.

musiconhold

Note

Option changes take effect on agent login or after an agent disconnects from a call.

recordagentcalls

Enable recording calls the agent takes automatically by invoking the automixmon DTMF feature when the agent connects to a caller. See features.conf.sample for information about the automixmon feature.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

wrapuptime

Set the minimum amount of time in milliseconds after disconnecting a call before the agent can receive a new call.

Note

The option is overridden by AGENTWRAPUPTIME on agent login.

Note

Option changes take effect on agent login or after an agent disconnects from a call.

Generated Version

This documentation was generated from Asterisk branch 18 using version GIT