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  1. Queue Logs

    In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail…
    Asterisk ProjectJan 22, 2019
  2. Building Queues

    Building Queues Written by: Leif Madsen Initial version: 2010-01-14 Note that this documentation is based on Asterisk 1.6.2, and this is just one approach to creating queues
    Asterisk ProjectDec 10, 2018
  3. Assigning Agents to Queues

    agent list, and as they log out, they are removed. If no agents are available, the queue command will terminate, and it is the duty of the dialplan to do something appropriate…
    Asterisk ProjectAug 31, 2010
  4. Routing Incoming Calls to Queues

    to the numbers they choose... context mainmenu { includes { digium; queues-loginout; } 0 => goto dispatch,s,1; 2 => goto sales,s,1; 3 => goto…
    Asterisk ProjectNov 09, 2016
  5. Controlling the way Queues Call Agents

    Notice in the above, that the commands to manipulate agents in queues have "@agents" in their arguments. This is a reference to the agents context: context agents…
    Asterisk ProjectJan 05, 2011
  6. Configuring Call Queues with AEL

    Top-level for configuring call queues A more apt name.…
    Asterisk ProjectApr 09, 2015
  7. Queue Caveats

    In the above examples, some of the possible error checking has been omitted, to reduce clutter and make the examples clearer.…
    Asterisk ProjectAug 31, 2010
  8. Asterisk Queues

    Pardon, but the dialplan in this tutorial will be expressed in AEL, the new Asterisk Extension Language. If you are not used to its syntax, we hope you will find it to some degree intuitive. If not, there are documents explaining its syntax and constructs…
    Asterisk ProjectAug 31, 2010
  9. Queue Pre-Acknowledgement Messages

    If you would like to have a pre acknowledge message with option to reject the message you can use the following dialplan Macro as a base with the 'M' dial argument. [macro-screen] exten=>s,1,Wait(.25) exten=>s,2,Read(ACCEPT,screen-callee-options,1) exten=…
    Asterisk ProjectAug 31, 2010
  10. Asterisk 20 ManagerAction_QueueReload

    QueueReload Synopsis Reload a queue, queues, or any sub-section of a queue or queues. Description Syntax Action: QueueReload ActionID: Queue: Members: Rules…
    Asterisk ProjectJul 20, 2022