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Q: Can the contact directory be integrated with Exchange global address book?
A: The phone retrieves contacts via XML-formatted files. If one can extract an Exchange address book into properly formatted XML files, then the phone's contacts could match.  There's also a user-built (by Tom De Moor) application for LDAP contacts that is available here.

Q: How do you change what soft buttons are enabled or not? Not seeing it in the web UI or in AsteriskNOW. (I.e. how do you control what soft keys appear in various states.)
A: Key mappings are documented, beginning with the XML Configuration page.