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Comment: Migrated to Confluence 4.0
  • ${AGENTMAXLOGINTRIES} - Set the maximum number of failed logins
  • ${AGENTUPDATECDR} - Whether to update the CDR record with Agent channel data
  • ${AGENTGOODBYE} - Sound file to use for "Good Bye" when agent logs out
  • ${AGENTACKCALL} - Whether the agent should acknowledge the incoming call
  • ${AGENTAUTOLOGOFF} - Auto logging off for an agent
  • ${AGENTWRAPUPTIME} - Setting the time for wrapup between incoming calls
  • ${AGENTNUMBER} * - Agent number (username) set at login
  • ${AGENTSTATUS} * - Status of login ( fail | on | off )
  • ${AGENTEXTEN} * - Extension for logged in agent