Asterisk 11 has been outfitted with support for presence states. An easy way to understand this is to compare presence state support to the device state support Asterisk has always had. Like with device state support, Asterisk has a core API so that modules can register themselves as presence state providers, alert others to changes in presence state, and query the presence state of others. Asterisk offers the following presence states:
not set: No presence state has been set for this entity.
unavailable: This entity is present but currently not available for communications.
available: This entity is available for communication.
away: This entity is not present and is unable to communicate.
xa: This entity is not present and is not expected to return for a while.
chat: This entity is available to communicate but would rather use instant messaging than speak.
dnd: This entity does not wish to be disturbed.
In addition to the basic presence states provided, presence also has the concept of a subtype and a message. The subtype is a brief method of expanding on the state. For instance, a common subtype for the
away status might be "At home". The message is a longer explanation of the current presence state. Using the same
away example from before, the message may be "Sick with the flu. Out until the 18th".
Like with device state, presence state can be placed in hints. Presence state hints come after device state hints and are separated by a comma (
,). As an example:
This would allow for someone subscribing to the extension state of
2000@default to be notified of device state changes for device
SIP/2000 as well as presence state changes for device
CustomPresence presence state provider will be discussed further on this page.
Also like with device state, there is an Asterisk Manager Interface command for querying presence state. Documentation for the AMI command can be found here.
The easiest way to understand the difference between the intent of presence state vs. the intent of device state is that device state gives the current disposition of physical devices connected to Asterisk, while presence state reflects the disposition of the person who uses that device. For example, a device may currently be
not in use but the person is
away. This can be a critical detail when determining the availability of the person.
Differences Between Presence State and Device State Support
- Asterisk cannot infer presence state changes the same way it can device state changes. For instance, when a SIP endpoint is on a call, Asterisk can infer that the device is in use, and report the device state as
in use. Asterisk cannot infer whether a user of such a device does not wish to be disturbed or would rather chat, though. Thus, all presence state changes have to be manually enacted.
- Asterisk does not take presence into consideration when determining availability of a device. For instance, members of a queue whose device state is
busywill not be called; however, if that member's device is
not in usebut his presence is
awaythen Asterisk will still attempt to call the queue member.
- Asterisk cannot aggregate multiple presence states into a single combined state. Multiple device states can be listed in an extension's hint priority to have a combined state reported. Presence state support in Asterisk lacks this concept.
func_presencestate And The
The only provider of presence state in Asterisk in Asterisk 11 is the
CustomPresence provider. This provider is supplied by the
func_presencestate.so module, which grants access to the
PRESENCE_STATE dialplan function. The documentation for
PRESENCE_STATE can be found here.
CustomPresence is device-agnostic and can be a handy way to set and query presence. A simple use for
CustomPresence is demonstrated below.
With this dialplan, a user can dial
2000@default to toggle Bob's presence between
unavailable. When a user attempts to call Bob using
2001@default, if Bob's presence is currently not
available then the call will go directly to voicemail.
Digium Phone Support
Digium phones have built-in support for Asterisk's presence state. This Video provides more insight on how presence can be set and viewed on Digium phones.
When using Digium phones with the Digium Phone Module for Asterisk, you can set hints in Asterisk so that when one Digium phone's presence is updated, other Digium phones can be notified of the presence change. The DPMA automatically creates dialplan entries so that when a Digium Phone updates its presence,
CustomPresence:<line name> is updated, where
<line name> is the value set for the
line= option in a
type=phone category. Using the example dialplan from the Overview section, Digium phones that are subscribed to
3000@default will automatically be updated about line 3000's presence whenever 3000 changes his presence.